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Helpline

Connect with free, confidential peer support from experienced parents for resources and guidance on your child’s journey.

Call 802-876-5315

Your Free, Confidential Peer Support Starts Here

If you have concerns about your child’s health, education, or well-being, we’re here to listen and help. Our team is made up of parents who have children with special health needs or disabilities, so we truly understand the journey and offer support based on many years of experience. All conversations are free and confidential, and there are no eligibility requirements or forms to fill out. When you connect with us by calling (802) 876-5315 or emailing info@vtfn.org, we will listen to your needs, help you think through possible options, and point you toward practical resources. We want you to feel supported and know you don’t have to do this alone—you decide what works best for your family. Interpreters and translated program overviews are available upon request.

What to Expect

  • The Helpline is staffed by parents of children with special health needs or disabilities who offer support based on personal experience.
  • Consultants listen to your needs, help you think through options, and point you toward practical resources for your child’s health, education, or well-being.
  • All conversations are free, confidential, and do not require eligibility requirements or forms.
  • Interpreters and translated program overviews are available upon request.
Call 802-876-5315 Email info@vtfn.org

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    FAQs

    Our helpline is staffed by Family Support Consultants who are themselves parents of children with disabilities or special health needs. We have been helping families and children for over 30 years. We will listen to any needs or concerns you have related to you or your child’s health, education, or well-being and help you to problem-solve according to your priorities. We will also help connect you to appropriate resources and services.

    No referral is necessary. All conversations are confidential and our services are free.

    While we do not offer support outside of office hours, parents can make telephone appointments at a specific time with a family support consultant e.g. during your lunch or other work break time. While family consultants can be reached through email, we often cannot provide detailed written help in complicated situations. VFN hosts two closed Facebook pages: Vermont Families of Children with Disabilities or Special Health Needs and Vermont Families of Adults with Disabilities or Special Health Needs. Both are supportive places for families where you can connect with other parents who may be facing similar challenges.

    No. Employees are not attorneys and cannot offer legal advice. We can however, provide information about your rights and offer resources.

    Jessica Thompson

    Burlington, Vermont

    • VFN has been a game changer for my family!

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